This client is a strong player in the Indian insurance market, serving over 100 million customers in over 7000 locations. Established in 2001, this insurance company provides a range of life, health, and retirement insurance products.
During the Coronavirus pandemic, this insurance provider experienced a huge surge in demand for insurance products. New business was pouring in. Sales channels were increased to accommodate this demand.
In the wake of this unpredictable business growth, this client faced two distinct situations:
Check the accuracy and consistency of quotations
Online insurance quotations were sent out in PDFs through their website and also through third-party websites. Ensuring the accuracy and consistency of these quotations across sales channels was vital. Therefore, the client spent valuable time manually comparing these quotations with the values generated by their legacy rule-based business calculator.
They wanted an automated system to make the comparison and save business users’ time.
Reduce the go-to-market time
This insurance provider’s products are constantly evolving with updates in regulatory guidelines, taxes, features, pricing, discounts, rebates, etc. Since they operate in the BFSI space, 100% adherence to compliance and regulatory requirements is a must. The client had to ensure that every product of theirs was in compliance with IRDA guidelines and internal IT Security policies. Testing was crucial but performing regression testing on every product was a massive time commitment that eventually delayed the time-to-market.
They wanted to optimize the testing time of every product and reduce their go-to-market time.
Challenges
Manual Testing Approach
The client has a granular and time-intensive manual testing process that was slowing them down. This was delaying their time to market.
PDF Documents
The Adobe API-based PDF quotations issued online with numerical values represented in tables and custom grids made it extremely difficult to perform automated testing.
Legacy Systems
The client uses a legacy macro-enabled calculator that generates xlsb / xlsm files in binary format. This made test automation a challenge.
Complex Workflows
Their workflows involve web, mobile, and legacy applications that interact with a range of insurance products with changing input & output data sets. This created a huge number of data combinations, which were difficult to test.
Qualitia was chosen after a steep evaluation.
In all, this insurance company was looking for a scalable, enterprise-caliber test automation platform that could handle their:
After a stringent evaluation of multiple test automation tools, the client found Qualitia to be incredibly valuable because of its use cases
Scriptless platform requires no coding skills
The client’s SMEs and manual testers could quickly and easily participate in the automation process.
Easily automates PDF and legacy system testing
Using Qualitia, the team formulated a highly customized solution to handle the complex representation of data in the PDF files as well as the legacy business calculator.
Reduces test development effort
Qualitia enabled the team to simply record end-to-end workflows and instantly convert them into test cases, thus reducing test development effort substantially.
Breaks down test cases into reusable components
With its modular approach, Qualitia helped the team to further reduce effort with up to 80% reusability.
Cuts through the web, mobile as well as legacy applications
Using Qualitia as a single platform for all requirements, the client team could successfully automate the testing of complex workflows without having to invest in multiple tools and frameworks.
Faster regression testing
With Qualitia, the time required for regression testing was reduced drastically. Defect leakage was reduced by 90% to increase the releasequality.
Executes tests in parallel
Parallel test execution further reduced time, enabling more test cycles to be accommodated in releases.
Enables agile development
The team used Qualitia for in-sprint testing, arresting up to 75% of defects early.
The Client’s Key Success Metrics
80% reduction in time to test through reliable test automation
65% decrease in overall testing cost
90% decrease in maintenance effort
How the client’s relationship quickly grew with Qualitia
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